The Big Book of Customer Service Training Games

by Carlaw, Peggy
3.7 out of 5 Customer Rating
ISBN: 9780070779747
Availability:
$5.49
Used - Trade Paperback - 9780070779747

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Overview

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
  • Format: TradePaperback
  • Author: Carlaw, Peggy
  • ISBN: 9780070779747
  • Condition: Used
  • Dimensions: 9.24 x 0.59
  • Number Of Pages: 224
  • Publication Year: 1998

Customer Reviews