Preventing Workplace Violence: Handbook for Healthcare Workers Tony York, CPP, CHPA (Reviewer) Train your staff with these concise handbooks featuring practical, real-world advice to help them deal with difficult patients, de-escalate angry patients and families, and stop violence before it happens. It also includes information on what staff should do if a violent event occurs, such as an active shooter incident. Give this handbook to any staff members in any department who come into contact with patients and families. Staff can use it to learn how to prevent and respond to patient anger and violence or other violent episodes. The handbook comes in packs of 10 and can be used as a training tool for new employees during orientation, used as reference material or take-home literature for violence prevention in-services, or given to staff for self-study. Benefits: Tips to train healthcare professionals to detect signs of anxious or potentially violent patientsStrategies for working as a team to assess threats in the facility, share information, and develop a plan to defuse violenceA quick and easy-to-understand way to train and prepare all facility staffQuiz to test staff s knowledge and document that training has occurredTable of Contents: Reasons patients get violentSigns of impending patient violenceDe-escalation tactics: Prevent violence before it startsSecurity rolesManaging the environmentActive shooter strategiesLast resort tacticsQuiz"