Process Mapping, Process Improvement and Process Management: A Practical Guide to Enhancing Work Flow and Information Flow

by Madison, Dan
4.5 out of 5 Customer Rating
ISBN: 9781932828047
Availability:
$9.99
Used - Trade Paperback - 9781932828047

Available Offers

Overview

t last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you'll find detailed, illustrated discussions about: * The importance of process * Process mapping * Key stakeholders' roles and responsibilities * The ten-step process redesign methodology * Process improvement and creating the process team * The four lenses of analysis * Customer report cards, benchmarking, and best practices * Process redesign case studies * Design principles for process redesign * Barriers to process redesign * Becoming a process-focused organization * Building cross-department process management * Using information technology in process management
  • Format: TradePaperback
  • Author: Madison, Dan
  • ISBN: 9781932828047
  • Condition: Used
  • Dimensions: 9.02 x 0.69
  • Number Of Pages: 328
  • Publication Year: 2005

Customer Reviews