MP Service Management with Service Model Software Access Card

by Fitzsimmons, Mona J.
5 out of 5 Customer Rating
ISBN: 9780077841201
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Overview

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
  • Format: Hardcover
  • Author: Fitzsimmons, Mona J.
  • ISBN: 9780077841201
  • Condition: Used
  • Dimensions: 11.10 x 1.00
  • Publication Year: 2013

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