Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.

For more on this book, visit www.howtotalktocustomers.com

Item Information Item Information

Format: Hardcover
Author: Berenbaum, Diane
ISBN: 9780787987527
Condition: Used
Dimensions: 9.30 x 0.80
Number Of Pages: 224
Publication Year: 2007

How to Talk to Customers

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