How to Talk to Customers

by Berenbaum, Diane
5 out of 5 Customer Rating
ISBN: 9780787987527
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Used - Hardcover - 9780787987527

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Overview

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.

For more on this book, visit www.howtotalktocustomers.com

  • Format: Hardcover
  • Author: Berenbaum, Diane
  • ISBN: 9780787987527
  • Condition: Used
  • Dimensions: 9.30 x 0.80
  • Number Of Pages: 224
  • Publication Year: 2007

Customer Reviews