The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving

Item Information Item Information

Format: TradePaperback
Author: Stone, Douglas
ISBN: 9780143118442
Condition: Used
Dimensions: 7.60 x 0.70
Number Of Pages: 352
Publication Year: 2010

Difficult Conversations: How to Discuss What Matters Most

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